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IP call center

IP call center

CallCenter-S10 + is an embedded call center all-in-one machine that supports 20 agents.It has a variety of application services such as call center, IP PBX, customer relationship management and telemarketing, which solves the efficient communication within SMEs and with customers. Problem, at the same time easy to deploy, easy to maintain, simple and practical.
CallCenter-S10 + comes with 4 analog telephone interfaces and also supports VoIP trunk. The system adopts the latest WebRTC technology and supports functions such as call pop-up, customer relationship management (CRM), automatic call distribution (ACD), and simple report statistics. Help enterprises achieve cost savings and improve efficiency in marketing, after-sales service, product promotion and communication management.

CallCenter-S10 +

Converged IPPBX and call center ------- One system and two sets of systems, supporting 20 effective agents, and bringing 40 SIP extensions to register at the same time.
Built-in CRM ------- Built-in customer relationship management system, support custom fields, support batch upload of customer data
Outbound call function ------- Supports manual, automatic, and return visits.
Built-in telephone external line interface ------- Supports up to 4 FXO analog telephone line interfaces.

Product advantages

Fusion
  • One device can realize enterprise communication. CallCenter has the basic functions of IPPBX and call center at the same time to assist enterprise communication management. Functions that require a series of equipment and software such as recording boxes, IVR equipment, program-controlled telephone switches, call center systems, voice boards, PCs, customer management software, etc., now only a CallCenter can be easily used
stable
  • Feedback from tens of thousands of users at home and abroad,
  • Using the most core IPPBX technology,
  • More than eight years of product hardware development experience,
  • Ensure that the software and hardware integration system is more optimized and stable.
Safety
  • VPN encryption to ensure the security of corporate calls;
  • Recordings are stored locally to ensure the security of the company's internal business secrets;
  • Customer data is controlled and distributed by the company's leadership to ensure data security;
  • User independent password call restriction function to effectively control long distance or international call charges;
saving
  • VoIP, subject to low long distance and international tariffs;
  • Enterprise switchboards, saving corporate personnel salary costs;
  • Can remotely and quickly solve problems, saving maintenance costs;
  • With call center and IPPBX functions, reduce equipment cost of enterprises;
  • Smooth expansion and upgrade to reduce the waste of unnecessary transition equipment costs in the future;
Guarantee
  • Provide 7 * 24 hours telephone after-sales protection to solve customers' worries;
  • Provide the service of sending spare equipment to customers within 48 hours to ensure the normal operation of the enterprise;
  • SOHO enterprises without IT technology can support remote online configuration to ensure that the enterprise can run quickly;
Image
  • Built-in intelligent switchboard to display corporate image publicity words or welcome words to enhance brand value.
  • Internet-based voice communication, taller, future trends;
Cost-effective-
  • We are pursuing a cheaper, stable, high-performance product on the market than call centers and IPPBXs.
  • Product Features

    Call Center Features
    • Incoming call screen
    • voice message
    • Call queue
    • Revisit reminder
    • Agent remote login
    • SIP Agent Login
    • WebRTC Agent Login
    • ACD
    • Service Process Record
    • Support Chinese and English
    • Click to dial
    • telephone conference
    • Automatic outgoing call
    • satisfaction survey
    • Traffic Statistics Report
    • CRM customization
    • Automatic Voice Navigation (IVR)
    • Recording query / playback
    PBX characteristics
    • Caller ID
    • video call
    • Radio intercom
    • blacklist
    • Extension Line (DID)
    • Busy Line Indication (BLF)
    • Multilingual version
    • Voicemail to Email
    • Auto Attendant (IVR)
    • Password call restriction
    • Call recording
    • Three-way calling
    • telephone conference
    • IP phone automatic configuration
    • VoIP trunk
    • Function keys
    • Support for dynamic domain names
    • Call Forwarding / Park / Route / Transfer / Hold / Wait
    Coding and protocols
    • Voice coding: G.722, G.711 (a-law, u-law), G.729, G.726, GSM, Speex
    • Video encoding (transparent transmission): H.261, H.263, H.263 +, H.264
    • Protocol: SIP (RFC3261), IAX2
    • DTMF: RFC2833, SIP INFO, In-band
    System capacity
    • 16GB internal storage
    • USB recording storage expansion, up to 1TB (removable hard drive needs its own power supply)
    • 40 SIP extension registrations
    • 20 agents (WebRTC agent or SIP agent)
    • 1GB DDR2
    • Support 10 simultaneous calls
    Network characteristics
    • Supports IPv4 and IPv6
    • VPN server (L2TP / PPTP / Open VPN)
    • Firewall
    • Supports UDP / TCP / TLS transmission
    • VLAN
    • Static / DHCP / PPPoE
    • DHCP server
    • VPN Client (L2TP / PPTP / Open VPN / N2N)

    Technical specifications

    Hardware specifications
    • RJ45 network interface x2
    • RJ11 analog interface x4
    • LED indicator
    • Power input: 100-240VAC
    • Reset key x1
    • USB interface x1
    • Serial x1
    Use environment
    • Operating temperature: 0 ° C ~ 40 ° C
    • Storage temperature: -20 ° C ~ 55 ° C
    • Operating humidity: 5 ~ 95% without condensation

    Style Selector

    Predefined Color Skins

    Layout Style

    Images for Boxed Version

    • Network integrated wiring system
    • Network integrated wiring system
    • Network integrated wiring system
    • Network integrated wiring system
    • Network integrated wiring system

    Patterns for Boxed Version

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