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IP call center

IP call center

CallCenter-S30 is a call center all-in-one machine that supports 60 agents. It has a variety of application services such as call center, IP PBX, customer relationship management, and telemarketing. Easy to deploy, easy to maintain, simple and practical.
CallCenter-S30 supports up to 8 GSM, analog telephone interfaces or 2 PRI digital trunk interfaces. The system uses the latest WebRTC technology and supports functions such as call pop-ups, customer relationship management (CRM), automatic call distribution (ACD), and simple report statistics. Help enterprises achieve cost savings and improve efficiency in marketing, after-sales service, product promotion and communication management.

CallCenter-S30

Converged IPPBX and call center ------- One system and two sets of systems, supporting 20 effective agents, and bringing 40 SIP extensions to register at the same time.
Built-in CRM ------- Built-in customer relationship management system, support custom fields, support batch upload of customer data
Outbound call function ------- Supports manual, automatic, and return visits.
Built-in telephone external line interface ------- Supports up to 4 FXO analog telephone line interfaces.

Product advantages

Fusion
  • One device can realize enterprise communication. CallCenter has the basic functions of IPPBX and call center at the same time to assist enterprise communication management. Functions that require a series of equipment and software such as recording boxes, IVR equipment, program-controlled telephone switches, call center systems, voice boards, PCs, customer management software, etc., now only a CallCenter can be easily used
stable
  • Feedback from tens of thousands of users at home and abroad,
  • Using the most core IPPBX technology,
  • More than eight years of product hardware development experience,
  • Ensure that the software and hardware integration system is more optimized and stable.
Safety
  • VPN encryption to ensure the security of corporate calls;
  • Recordings are stored locally to ensure the security of the company's internal business secrets;
  • Customer data is controlled and distributed by the company's leadership to ensure data security;
  • User independent password call restriction function to effectively control long distance or international call charges;
saving
  • VoIP, subject to low long distance and international tariffs;
  • Enterprise switchboards, saving corporate personnel salary costs;
  • Can remotely and quickly solve problems, saving maintenance costs;
  • With call center and IPPBX functions, reduce equipment cost of enterprises;
  • Smooth expansion and upgrade to reduce the waste of unnecessary transition equipment costs in the future;
Guarantee
  • Provide 7 * 24 hours telephone after-sales protection to solve customers' worries;
  • Provide the service of sending spare equipment to customers within 48 hours to ensure the normal operation of the enterprise;
  • SOHO enterprises without IT technology can support remote online configuration to ensure that the enterprise can run quickly;
Image
  • Built-in intelligent switchboard to display corporate image publicity words or welcome words to enhance brand value.
  • Internet-based voice communication, taller, future trends;
Cost-effective-
  • We are pursuing a cheaper, stable, high-performance product on the market than call centers and IPPBXs.
  • Product Features

    Call Center Features
    • Incoming call screen
    • voice message
    • Call queue
    • Revisit reminder
    • Agent remote login
    • SIP Agent Login
    • WebRTC Agent Login
    • ACD
    • Service Process Record
    • Support Chinese and English
    • Click to dial
    • telephone conference
    • Automatic outgoing call
    • satisfaction survey
    • Traffic Statistics Report
    • CRM customization
    • Automatic Voice Navigation (IVR)
    • Recording query / playback
    PBX characteristics
    • Caller ID
    • video call
    • Radio intercom
    • blacklist
    • Extension Line (DID)
    • Busy Line Indication (BLF)
    • Multilingual version
    • Voicemail to Email
    • Auto Attendant (IVR)
    • Password call restriction
    • Call recording
    • Three-way calling
    • telephone conference
    • IP phone automatic configuration
    • VoIP trunk
    • Function keys
    • Support for dynamic domain names
    • Call Forwarding / Park / Route / Transfer / Hold / Wait
    Coding and protocols
    • Voice coding: G.722, G.711 (a-law, u-law), G.729, G.726, GSM, Speex
    • Video encoding (transparent transmission): H.261, H.263, H.263 +, H.264
    • Protocol: SIP (RFC3261), IAX2
    • DTMF: RFC2833, SIP INFO, In-band
    System capacity
    • 16GB EMMC + 500GB monitoring-grade hard disk
    • USB recording storage expansion, up to 1TB (removable hard drive needs its own power supply)
    • 120 SIP extension registrations
    • 60 agents (WebRTC agent or SIP agent)
    • 4GB DDR3L
    • Support 30 simultaneous calls
    Network characteristics
    • Supports IPv4 and IPv6
    • VPN server (L2TP / PPTP / Open VPN)
    • Firewall
    • Supports UDP / TCP / TLS transmission
    • VLAN
    • Static / DHCP / PPPoE
    • DHCP server
    • VPN Client (L2TP / PPTP / Open VPN / N2N)

    Technical specifications

    Hardware specifications
    • RJ45 network interface x2
    • RJ11 analog interface x4
    • LED indicator
    • Power input: 100-240VAC
    • Reset key x1
    • USB interface x1
    • Serial x1
    Use environment
    • Operating temperature: 0 ° C ~ 40 ° C
    • Storage temperature: -20 ° C ~ 55 ° C
    • Operating humidity: 5 ~ 95% without condensation

    Style Selector

    Predefined Color Skins

    Layout Style

    Images for Boxed Version

    • Network integrated wiring system
    • Network integrated wiring system
    • Network integrated wiring system
    • Network integrated wiring system
    • Network integrated wiring system

    Patterns for Boxed Version

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